Aureon: The Year in Review While our name is only a year old, Aureon brings more than 90 years of experience to our clients. In our first year under the Aureon brand, we’ve seen a number of major challenges arise in the areas of HR, technology, contact center, and staffing, which affect our clients’ ability to scale and grow their business. Technology Helping organizations reduce their technology complexities for more than 29 years. Businesses continue to seek ways to stay connected and work anywhere and at any time. As such, the trend toward cloud services continues to be on the rise. IDG Enterprise reported that 48 percent of enterprises are moving to the cloud to replace on-premise, legacy technology, and 25 percent of total IT budgets were allocated to cloud computing in 2016. Aureon has helped hundreds of businesses migrate to cloud applications and different hosting platforms, including the Aureon Cloud. With the demand for hosted solutions also comes the demand for data connectivity and increased bandwidth. Aureon continues to add to part of its 5,500+ miles of extensive, state-wide Fiber optic network each year. We expect this trend to increase as more and more organizations start to trust the cloud, and see the potential benefits it offers them. Another trend on the rise is a heightened focus on network and data security. The reports and trends on cybercrime are alarming. For example, from 2014 to 2015, there was a 38 percent rise in cyberattacks, according to PricewaterhouseCooper. A NetEnrich study revealed that 40 percent of the respondents said their company had been a victim of cyberattacks, and 43 percent said they could’ve been prevented with a better company-wide cybersecurity policy. A good cybersecurity policy should at least cover these five things: How to detect scams, such as phishing and other social engineering tactics. Guidelines on password management. Guidelines on proper internet usage. The standards for installing software updates and patches. How to keep sensitive data safe. To boost your organization’s security, check out our cybersecurity infographic and white paper. HR Providing HR solutions for 28 years. Recently, the HR world has been full of delays and anticipation. With delays to the Fair Labor Standards Act (FLSA) implementation and the Affordable Care Act (ACA) under threat of being repealed and changed, there is a lot up in the air for organizations. It can be challenging for organizations to determine what to do and what plan of action to take for now, while things still haven’t been decided. Here are some tips from our HR experts. FLSA Since the Fair Labor Standards Act (FLSA) overtime regulations have been blocked by the U.S. District Court in the Eastern District of Texas for the time being, it’s important to know where you stand and what you should do in the meantime. Do you continue with the planned changes, or do you change your plans? ACA Recently, there’s been a lot of talk about the government repealing and replacing the Affordable Care Act (ACA). Even though lawmakers chose not to vote on the newly-proposed healthcare system, and it looks like that the ACA will stay intact for the time being, there could still be changes to the ACA at some point. If any changes are made, it could bring massive changes to organizations’ and individuals’ health plans all across the country. How would it affect premiums? How would it affect your organization? For some options on what organizations can do in the meantime to prepare and stay compliant, read our blog post on what’s next for the ACA. Contact Center Providing excellent customer service for 14 years. In the contact center world, the two biggest things we’ve noticed have been the need for omnichannel support, and the resurgence of onshoring. Omnichannel The need for omnichannel stems from knowing what your customers want and how they want to communicate with you. An omnichannel strategy allows customers to reach out to you however they want – phone, social media, chat – as part of a seamless, consistent customer experience. An omnichannel approach also leads to a better overall customer experience. To see how, read our blog post on omnichannel support. Reshoring More and more companies are moving their business operations back to the U.S., such as General Motors, Delta Airlines, and CitiBank. NPR reported that at least 200 companies have returned to the U.S. in recent years, and that number is growing. The technical term for this is reshoring, and for the past few years it’s been gaining traction. Why? Mainly because of poor customer satisfaction rates, which were spurred by cultural and communication barriers, and higher labor costs associated with offshore call centers. Staffing Our staffing company has more than 25 years of industry experience. Because of low unemployment rates, last year’s labor pool was very small, making it hard to find quality candidates. In fact, most employers tell us the person they are looking for is not looking for them. These are passive candidates. They may be open to a new opportunity, but don’t have their resume on the internet boards, and aren’t actively looking. According to Gallup, more than two-thirds of U.S. employees are disengaged from their current job. That’s a lot of opportunity to find employees who want to be challenged, engaged, and rewarded at their job. Social media has made it easier than ever to find passive candidates. LinkedIn, Facebook, industry associations and clubs, purchased lists in your industry, licensed professionals, your employees’ friends, neighbors, and relatives are all good places to start. You need to reach out to these candidates and create and maintain a relationship with them via mail, telephone, email, and personal contact. Then help them understand why you present a better opportunity, and make sure that when they DO become unhappy (and why), they call you first. Unfortunately, all of this takes time – a lot of time (and that is why you hire recruiters). Putting it all Together All of these trends throughout our different business channels point towards an eagerness to grow, change, and succeed. We provide our clients with HR, technology, contact center, and staffing solutions, because we want them to grow, succeed, and be able to focus on their passion. As we look forward to the future, we are excited to embrace the challenges ahead and help our customers remove the complexities of their business, so that they can focus on what they do best. Ron Keller As the president and CEO of Aureon, Keller is responsible for the strategic oversight and direction of Aureon and its business units. He joined Iowa Network Services, Inc., (INS) as president and CEO in 2011 and successfully guided the INS Family of Companies as they continued their strategic diversification and expanded their suite of business support services.