Contact Center Solutions Boosted Bottom Line and Overall Efficiency When Waddell & Reed, a Kansas-based financial planning firm, realized that they needed to improve their customer service and help desk response times, they turned to Aureon Contact Center to help them out. Aureon stepped up to the plate, to quickly become their trusted contact center partner, and impacted Waddell & Reed’s customer service in a big way. Since then, there have been major improvements in Waddell & Reed’s average speed of answers, first-call resolution rates, and the number of calls answered. This is another example of Aureon helping an organization boost their customer service experience, while saving money and focusing on running their core business. Bobbie Jo Barry Bobbie Jo Barry has more than 19 years of contact center experience in multiple areas, including designing client facing solutions, managing day to day operations of two contact centers, leading workforce management and contact center managers to success, managing client relationships, and providing employees with a foundation for success. She has vast experience with omnichannel solutions and various business technologies, including design and implementation of CRM/ticketing systems and IVR applications. She has proven her ability to innovate and create successful tailored solutions for clients, as well as adapt to the client's changing needs.