Customer Service Performance That Scales with Passion and Expertise

Car2go, a free-floating car sharing platform (similar to how a library lends books) that now serves one million customers globally, was growing exponentially and needed a partner to handle its customer service. They were looking for a passionate and experienced organization that could handle many different areas of expertise and also scale quickly, as their service spread quickly across the continent.

They ended up choosing Aureon as their customer service provider because of Aureon’s flexibility to grow with the company and their highly educated associates. Today, Aureon provides quality customer service to more than 700,000 car2go members in North America, and has helped car2go increase membership and save money in the process.

“The decision to outsource our contact center services wasn’t one that we took lightly. Our business is constantly growing and evolving, so to trust an outside party to literally speak for our brand took a huge leap of faith. That said, we did our due diligence, and by working with a partner who is not only committed to providing great customer service interactions, but is able to offer solutions for our myriad of challenges — that’s peace of mind that can’t be bought." — Dana Golding, Director of Member Services, car2go

 

 

 

Bobbie Jo Barry

Bobbie Jo Barry has more than 18 years of contact center experience in multiple areas, including designing client facing solutions, managing day to day operations of two contact centers, leading workforce management and contact center managers to success, managing client relationships, and providing employees with a foundation for success. She has vast experience with omnichannel solutions and various business technologies, including design and implementation of CRM/ticketing systems and IVR applications. She has proven her ability to innovate and create successful tailored solutions for clients, as well as adapt to the client's changing needs.

Published

February 21, 2017

Posted by

Bobbie Jo Barry

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