As your senior living organization grows, so do your customer support needs. Managing and maintaining a customer service team that can handle your support needs 24/7 can be overwhelming, stressful, and distracting from your core business.
That’s why Aureon Senior Living provides 24/7, year-round, 100 percent U.S.-based customer service and technical support for senior living owners, operators, and their communities.
Our dedicated teams work as an extension of your own—connecting with your users, staff, and prospective residents to understand and resolve support issues quickly, efficiently, and with an eye on protecting your valuable customer relationships. We do this by developing a deep understanding of your organization, so that we can enhance productivity through our dedicated IT help desk and inbound customer service and sales services.
As the first point-of-contact for your staff and users when it comes to IT-related issues, we provide prompt resolution of common issues on behalf of your IT team. With branded support answered in your name and flexible hours (including 24/7, year-round, and night/weekends), we operate in coordination with your existing in-house team, which enables your IT staff to focus on the more complex issues.
It’s easy to get behind on replying to every incoming request or call. We deliver timely responses via phone, live chat, SMS, email, and web ticket, to help you generate revenue, increase occupancy rates, and improve your customer and resident satisfaction.
We gather caller data, provide callers with information, and handle any inquiry, along with follow-up reminder calls and appointment setting.
Each call your community receives is an opportunity to grow your occupancy; but what happens if prospects are calling after hours or while your staff is providing tours? Missed opportunities can result in lost revenue.
Aureon Contact Center offers a cost-effective, personalized solution that enables you and your staff to focus on outreach and customized tours, converting leads into satisfied residents.
Our Midwest-based service team is dedicated to being a first point of contact for prospective residents, family, and guests, serving as a fully integrated extension of your organization.
Aureon Risk & Resilience Management Services (ARRMS) offers a wide range of risk management products and solutions for senior living. From developing risk governance programs and life cycles to employee awareness and training, ARRMS has a solution for your organization.
ARRMS offers the following senior living risk management services:
ARRMS is designed to simplify risk management and reduce the time it takes to implement a robust risk management program scaled to fit every size of community with its unique needed. Aureon Senior Living can help your community prepare for a material interruption resulting from natural, cyber, or other human disasters, reducing downtime and keeping your focus on your residents.
June 6, 2018
For those considering a senior living community for themselves or for a loved one, the process can be an emotional one. Sales and marketing outreach can be difficult, as every interaction needs to be approached tactfully. However, many senior living communities fall short on their marketing efforts in part because future residents or their families can't always get in touch with the right person to explain to them the value of their facility. A contact center can solve that problem.
June 4, 2018
Hurricane Irma, which slammed into Florida in September 2017, serves as a stark reminder that disaster preparedness at senior living facilities requires more than just a contingency plan focused on moving residents to safe ground. While that is, of course, an important aspect of disaster preparedness, so are the plans put in place to notify families of the location and condition of their loved ones living in the senior community.