Virtual Call Center
Our call center specialists can be found all across the country, so we can provide your customers with support no matter where your business has locations. The Aureon Virtual Call Center uses virtualization technology to help you stay connected to your customers 24/7, all year long.
The problem-solvers of Aureon’s Virtual Call Center value teamwork and collaboration as they provide customer service and technical support through telephone, email, video chat, and social media. We strive to provide optimal connectivity and foster engagement between supervisors and managers, all while delivering responsive support to your customers.
Our call center networks are connected around the clock and have plenty of staff to respond quickly during peak hours. A single, private broadband connection prioritizes voice traffic over data to make sure calls are clear and free of disruptions, and we employ Aureon Technology virtualization solutions and services to increase delivery speed, optimize processes, and efficiently give your customers the support they need.
Benefits of Virtualization
- Reduced capital and operating costs
- Minimized or eliminated downtime
- Increased IT productivity, efficiency, agility, and responsiveness
- Faster provisioning of applications and resources
- Greater customer service, business continuity, and disaster recovery
- Simplified data center management