Customer Service Performance That Scales with Passion and Expertise

Car2go, a free-floating car sharing platform, found the reliable, scalable customer service partner they were looking for with Aureon Contact Center.

Case Studies published February 21, 2017 by Bobbie Jo Barry

Car2go serves one million customers globally, was growing exponentially, and needed a partner to handle its customer service. The car sharing platform was looking for a passionate and experienced organization that could handle many different areas of expertise and also scale quickly, as their service spread across the continent.

They ended up choosing Aureon as their customer service provider because of Aureon’s flexibility to grow with the company and their highly educated associates. Today, Aureon provides quality customer service to more than 700,000 car2go members in North America, and has helped car2go increase membership and save money in the process.

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About The Author

Bobbie Jo Barry

Bobbie Jo Barry has more than 19 years of contact center experience in multiple areas, including designing client facing solutions, managing day to day operations of two contact centers, leading workforce management and contact center managers to success, managing client relationships, and provid ... read more

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