The Top Five Reasons to Outsource Your IT Help Desk

By outsourcing your IT help desk services, you can alleviate that pain point and get to the business of focusing on your residents.

Articles published May 31, 2018 by Bobbie Jo Barry

Senior living facilities often have trouble staffing a consistent, professional and reliable IT help desk service. It doesn’t matter if yours is a large corporation with multiple facilities – all working with different platforms and vendors – or a small organization, you feel the unneeded stress it adds. By outsourcing your IT help desk services, you can alleviate that pain point and get to the business of focusing on your residents.

Five reasons to outsource your IT help desk 

1) Availability

It’s 1 a.m. and your systems are down. Do you have somebody to call? By outsourcing your IT help desk services to a third party, this isn’t something you have to worry about. You’ll already have help in place around the clock for service when you need it. This eliminates the panic call to a local service company with super-high rates or having an employee “on call” who is less than thrilled to be woken up at night to try and fix the problem.

2) Save Money

Senior living facilities are always looking to cut costs, freeing up capital to invest where it matters most – the residents. Outsourcing your IT help desk services will reduce labor costs as well as your investments in hardware and software. In addition, all that technology takes up space. Outsourcing enables you to repurpose that real estate in your facility for residents.

3) Consistency

When it comes to handling IT issues, consistency is key. With an outsourced help desk, you can rest assured that when those inevitable issues occur they are being taken care of. Beyond that, they are being handled by industry experts who stay up to date on trends and standards, so you don’t have to. You’ll have consistent coverage for your IT needs and the assurance that your productivity, and your residents, won’t suffer from setbacks. Peace of mind like that is priceless.

4) Focus on What You Know

Your core focus should always be the residents entrusted in your care. It’s what you know and it’s what you’re good at. IT is not. When an issue does arise, your forced to pull people off the important task of serving those residents to remedy it. Likely putting bandages on a problem that’ll just return more severe down the road. Outsourcing your help desk keeps your focus where it belongs and your employees doing what they do best.

5) Improved Response Time

A quick and effective response to an issue is extremely important. Resident issues will always be your top priority. It’s time to make IT issues somebody else’s. An outsourced help desk has the state-of-the-art tools and expertise needed to respond and react quickly to those issues. Tools and expertise that would be expensive for you to amass and keep up to date in house. In addition, they can keep up with rapidly changing technology that allows for continued improvement in response time and effectiveness. By staying ahead of the curve on your behalf, you can direct your resources where they belong. 

At Aureon, we offer a comprehensive suite of solutions specifically for IT help desk services. Contact us today and let’s talk about your unique needs and how we will customize our services to address them.

About The Author

Bobbie Jo Barry

Bobbie Jo Barry has more than 19 years of contact center experience in multiple areas, including designing client facing solutions, managing day to day operations of two contact centers, leading workforce management and contact center managers to success, managing client relationships, and provid ... read more

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