Social Media Moderation
Every hour of every day, we provide consistent, real-time monitoring across all your social media channels. We'll follow your guidelines and each platform's TOS as we stand guard to protect your image.
If you’re not monitoring your pages on every social media platform, you’re probably missing opportunities to capitalize on positive customer experiences and rectify negative ones. Either one can affect your company’s reputation, but most organizations don’t have the resources to monitor your platforms around the clock.
Aureon Contact Center is ready to help. We’ll provide management and monitoring across Facebook, Twitter, Instagram, LinkedIn, and more. Our agents will provide technical support and respond to customer feedback, and because our solutions are based on client guidelines and specific terms of service, we can assure you we’re protecting your image, 24/7, all year long.