5 Core Components to Enhance Your Help Desk Experience

While the ideal help desk experience will look different for every organization, there are five core elements that remain constant.

White Paper published July 20, 2018 by Bobbie Jo Barry

A help desk should do more than just provide support, it should provide a positive overall experience for customers, employees, or any constituents seeking help, that will build their trust and keep them coming back time after time.

It should also show the customers who contact the help desk that the people providing customer support care and work to provide a unique and positive experience for them.

So, how should organizations be managing their help desk experience?

Click to download our free white paper and read about the five core components that drive a great overall help desk experience.  

Download the white paper

About The Author

Bobbie Jo Barry

Bobbie Jo Barry has more than 19 years of contact center experience in multiple areas, including designing client facing solutions, managing day to day operations of two contact centers, leading workforce management and contact center managers to success, managing client relationships, and provid ... read more

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