Contact Center Solutions Boost Bottom Line and Overall Efficiency

Aureon's help desk solutions allowed Waddell & Reed to focus their resources and time on running their core business.

Case Studies published January 10, 2017 by Bobbie Jo Barry

When Waddell & Reed, a Kansas-based financial planning firm, realized that they needed to improve their customer service and help desk response times, they turned to Aureon Contact Center. Aureon stepped up to the plate, quickly becoming their trusted contact center partner, and impacting Waddell & Reed’s customer service in a big way. Since then, there have been major improvements in Waddell & Reed’s average speed of answers, first-call resolution rates, and the number of calls answered. This is another example of Aureon helping an organization boost their customer service experience, while saving money and focusing on running their core business.  

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About The Author

Bobbie Jo Barry

Bobbie Jo Barry has more than 19 years of contact center experience in multiple areas, including designing client facing solutions, managing day to day operations of two contact centers, leading workforce management and contact center managers to success, managing client relationships, and provid ... read more

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