Aureon is a business solutions provider who connects possibilities to productivity by providing unique and scalable business support services for organizations — small and large. Headquartered in the heart of the Midwest, and serving clients nationally with a presence in 48 states, Aureon offers a comprehensive suite of support services, with a focus on human resources, talent acquisition, technology, contact center and consulting services. Aureon’s unique combination of talent, technology, and tools enable clients to focus on their core business.
For 30 years we’ve been bringing reliable, high-quality services to back office support functions for the clients we serve. Consider us your business outfitter, providing network support, voice and data communications, human resources expertise and staffing assistance, quality customer care solutions, project management, and IT consulting, so you can focus on what you do best.
It all started in the '80s with the divestiture of the Bell System and competition of long-distance companies. The game changed and consumers now had a choice of long-distance providers — however, not everything was equal. So a group of visionaries came together and formed a company to build a communications network and hub that would provide one central location for all the long-distance carriers and independent telecommunication companies to connect. This innovative idea was the birth of Iowa Network Services and the creation of the first Centralized Equal Access (CEA) network in the United States.
The INS network delivery model has not only survived, but thrived; all in the midst of industry regulation and change. And change the industry did. As the calendar continued to turn, technologies and the way people communicated began to expand exponentially and the needs of both the independent telecommunication companies and the end user began to alter.
The old way of doing business was no longer necessarily the best way of doing business. Once again, there was a driving force to reinvent. INS chose to leverage their historic connectivity to small and mid-sized businesses to ensure the success of the company moving forward. To do so meant to continue to diversify beyond the realm of telecommunications and find new ways to help clients enhance revenues, simplify their operations and keep people connected.
A common theme fueled the diversification strategy: unify business support solutions in order to help clients handle the complexities of doing business, so they can focus on their core purpose and passion. The talent, technology and tools were the core tenants that defined each business.
Collectively, these traits served each individual business well. But to fully realize the value of all this diversification, and to move into the future with purpose and clarity, we needed only to look back to our own unique history for guidance.
Multiple connections. One central hub.
Aligning synergies to increase efficiencies.
With that purpose, Aureon was born — with one unified workforce, focused on collaboration, common processes and technologies.
We are Aureon. Welcome to the next chapter.
As the president and CEO of Aureon, Keller is responsible for the strategic oversight and direction of Aureon and its business units. He joined Iowa Network Services, Inc. (INS) as president and CEO in 2011, and successfully guided the INS Family of Companies as they continued their strategic diversification and expanded their suite of business support services.
As the president of Aureon Technology, Miller is responsible for the strategic leadership, business operations, and financial performance for Aureon Technology, which includes Aureon Network Services, Aureon IT, and Aureon Communications.
Miller brings more than 20 years of experience in the development and leadership of technology strategies and business operations to Aureon. He previously was the GM/CEO of South Slope Cooperative Communications for seven and a half years. Prior to that, he was a Director at the Iowa Telecommunications Association and worked for 13 years at Kalona Cooperative Telephone Company in various management positions, including the last several years as GM/CEO.
In addition, he has held many active leadership roles at both the local and state levels. He is currently the Vice Chair of the iWireless Board of Directors, a Managing Partner with the Iowa Auto Group, a member of InfraGard (FBI partnership), and a UAV/Drone test pilot. He has also been a member of the Connect Iowa Advisory Committee, Homeland Security Task Force on Communications Interoperability, a member of the Iowa Telecommunications Association, on the United States Telecommunications Association (USTA) Board of Directors, and was the Chairman of the Aureon Board of Directors. He has also served on various church, community, and service clubs.
As the CEO of Aureon HR, Duncan is responsible for the strategic, operational and financial performance for Aureon HR, Aureon Senior Living and Aureon Staffing.
Duncan has over 20 years of experience in overseeing human resources services delivery, sales and marketing initiatives. In 2007, he joined Merit Resources, now known as Aureon HR, as CEO/President. He assumed responsibility of Merit Senior Living in 2009, and Portico Staffing in 2015.
Duncan is a member of the DMAM Rotary Club.
Duncan holds a Bachelor of Arts Degree from Ouachita Baptist University, Arkadelphia, Arkansas, and received his Senior Professional in Human Resources designation in December 2004.
As the president of Aureon Contact Center, McDermott is responsible for the strategic, operational and financial performance of the business unit.
In 2010, McDermott joined Iowa Network Services as Manager, Marketing Expansion and later assumed the role as Vice President, Product and Services. McDermott has more than 25 years of experience in the telecommunications industry, with significant expertise in local exchange service offerings of voice, video and data services. Prior to joining Iowa Network Services, McDermott served as Regulatory Manager at I Wireless, in Urbandale, Iowa, overseeing all regulatory and compliance initiatives.
McDermott holds a Bachelor of Business Administration degree in accounting from the University of Iowa.
As the president of Aureon Consulting, Whalen is responsible for the company's strategic leadership and business operations.
Previously, Whalen worked in business development and leadership roles for Cap Gemini Ernst & Young and EDS. She has an Bachelor of Science degree in Accounting from Simpson College, where she is still active today. She also spends much of her free time with the Iowa Women Lead Change, United Way of Central Iowa, and the Indianola Chamber of Commerce.
Recently, Whalen was awarded the 2017 NAWBO Iowa Business Woman of the Year recognition.
As the senior vice president of Business Development for Aureon, Roth is responsible for the company's business development and marketing efforts. Roth has over 29 years of experience with an emphasis in marketing, strategic planning, digital marketing, product development and business development. Most recently, Roth was the chief marketing officer for NCMIC Group Inc. Prior to that, he held senior management and leadership roles with Kum & Go, L.C., Principal Residential Mortgage, GE Vendor Financial Services, and John Hancock.
Roth holds a BA degree from Lake Forest College in Lake Forest, Illinois, and an MBA from the University of Wisconsin - Whitewater, in Whitewater, Wisconsin.
As the senior vice president of Corporate HR for Aureon and the senior vice president of Aureon Staffing, Smith is responsible for developing and implementing world-class strategic and operational human resource systems. These attract and retain the top talent in our industries necessary to ensure that Aureon delivers its service delivery promises to its clients.
In January 2017, Smith was named the successor to the president of Aureon Staffing Division within Aureon HR.
Smith has more than 20 years of experience developing and leading HR, Staffing and Recruiting strategies and systems. She joined Merit Resources as director of Human Resources in 2013. She was named vice president of HR Operations in 2014 and was promoted to senior vice president of Corporate HR for the INS Family of Companies, which is now Aureon, in 2015.
Smith is a graduate of the Greater Des Moines Leadership Institute and was named part of the 2004 Des Moines Business Record 40 Under 40 Class. She is a member of the Society for Human Resource Professionals, West Des Moines Rotary, and the Metro Women Connect Inaugural Steering Council.
Smith earned a degree in Journalism with emphasis in Public Relations from the University of Kansas. She also received a Juris Doctorate degree with honors from Drake University.
As senior vice president of Corporate Finance, Schill is responsible for achieving corporate financial objectives, defining and implementing the Corporate Finance organizational structure, and employing best practice finance and accounting processes throughout the organization. Schill has more than 30 years of experience developing and leading financial strategies and processes. He joined Iowa Network Services in 2005, now known as Aureon, as Controller/Manager-Budgeting, Forecasting, Cash and Investments. In 2014, he was promoted to Vice President-Finance.
Prior to joining INS, Jeff served as the Business Manager for Meredith Corporation’s broadcasting group headquarters for eleven years. Schill holds a Bachelor of Science degree in Accounting from the University of Northern Iowa and is a CPA.
December 5, 2017
Aureon announces Mike Rice, currently Vice President of Aureon Consulting, has been named as the new President of Aureon Consulting.
October 18, 2017
Aureon, a business solutions provider, announced they will have two of their human resources and talent recruitment experts speaking at the Greater Des Moines Partnership's Small Business Success Summit.