It's All About Customer Experience

We understand that relationships are the foundation of your business. When you partner with Aureon for your customer support needs, our team becomes an extension of yours. Callers, in fact, won’t know where your staff ends and ours begins.

We do it that way because we care about both your reputation and ours. The men and women at our Iowa-based contact centers have that Midwest thing working for them: friendly, hard-working, and refusing to give up until every issue is solved quickly and correctly.

Our customer care is a perfect complement to your own products and services—and there’s no better way to build brand loyalty.

Advanced Contact Center Technology

We rely on integrated telecommunication and technology platforms to facilitate efficient and reliable customer support. Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) systems immediately route calls based on priority and agent skill level. A robust CRM (Customer Relationship Management) ticketing system accurately tracks customers and issues. Aureon Contact Center agents have a customized omnichannel system at their fingertips so they can quickly reference customer history and provide superior troubleshooting assistance. Connected through the Aureon Fiber Optic Network, our three call center locations work together as one.

Take a deeper dive into Aureon Contact Center

For 30 years, we’ve seen how customers’ needs have changed and we’ve been helping organizations through it all. When you partner with the Aureon Contact Center you have access to:

Let us help you determine the right solutions for your needs.

CONNECT WITH AN EXPERT

Aureon Contact Center FAQs

  • While we do offer call center solutions, such as customer service and IT help desk phone support, Aureon Contact Center focuses on the wider customer experience from start to finish, regardless of the communication channel. Our contact center employees are subject matter experts who can speak to your products or services with authority. Consider them an extension of your business. Learn more about the differences between a call center and a contact center.

  • A contact center consists of trained employees who receive and respond to customer and/or help desk inquiries across all channels of communication. They tend to have more technical training and know the ins and outs of your business. Aureon Contact Center Agents are an extension of your brand that work toward the common goal of building long-lasting relationships and customer loyalty.

  • Aureon Contact Center Agents work out of our three Midwest offices in Marshalltown, Newton, and Jefferson, Iowa. After meeting and exceeding service expectations for a set length of time, our employees earn the option to work as remote agents. No matter if your business requires in-office or remote-based contact center services, Aureon has got you covered.

  • Yes. Aureon Contact Center Agents work flexible shifts, which means we can provide 24/7 technical support, customer service, and IT help desk service.

  • Yes. Aureon Contact Center Agents are available on a shared or dedicated basis, depending on the level of support needed for your business. Our shared agents work with a variety of clients while our dedicated agents become subject matter experts. Unsure which option is right for you? Contact our sales team.

  • At Aureon Contact Center nothing is out-of-the-box. We customize everything to meet your needs. Depending on the level of support wanted or required, there are different solutions that we can offer based on our conversations with you. These include dedicated, shared, or hybrid contact center solutions. Not sure which solution is best for your organization? Reach out for more information.

  • Aureon Contact Center is flexible in supporting your customer service needs. We can scale the level of support provided to align with your busy season.

  • Yes. Aureon Contact Center offers 24/7 IT help desk support for your employees.

  • Yes. Aureon Contact Center offers 24/7 in-depth technical support services.

  • Many organizations lack the internal resources to adequately provide prompt customer service. Outsourced customer support allows you to deliver exceptional customer experiences while focusing on running your business. Learn how Aureon Contact Center puts the customer experience front and center.

  • Aureon has experience providing contact center solutions across a wide range of industries. Are you wondering if we’re a good fit for your business? Contact us.

“Aureon provides us with the responsiveness, adaptability, and work ethic that allows us to stay focused on running our business. There is immense value in working with genuine relationship-builders and Aureon really hits the mark.”
Anthony Goble - ITSM Manager, Waddell & Reed
Read Contact Center Solutions Boosted Line and Overall Efficiency
“The team Aureon Contact Center has built on our behalf is truly an extension of our company. With a focus on collaboration, the value Aureon brings to the table is far beyond the scope of your average call center. - Senior Operations Manager, Technology Company”
Senior Operations Manager - Technology Company