Call Center Solutions

Aureon provides professional, friendly call center solutions tailored to your business.

At Aureon Contact Center, we are proud to serve as your brand ambassadors. We immerse ourselves in your products, your services, your mission, and your culture. We build a lasting partnership with you, so you can build a lasting partnership with your customers. As an extension of your team, we understand and solve issues quickly and efficiently, further solidifying customer loyalty. 

As a result, you can focus on your core business.

Custom Call Center Services

We partner with you to custom tailor a solution to suit your call center needs, including the following:

Aureon has more than 30 years of experience providing inbound call center solutions in the U.S. — from outsourced technical support to customer care services. As your customer service call center partner, Aureon will help you retain customers and differentiate your products from those who outsource call centers overseas. Our advanced technology platforms maximize efficiency with multiple paths to each call center and multiple Tier 1 carriers.

Our people simply make the difference. Our professional, knowledgeable, and courteous customer support agents deliver efficient contact services, with high first-call resolution. We benefit from Iowa's highly educated workforce and boast a low turnover rate. In combination with our intuitive telecommunication systems, we are able to keep costs low and highly competitive.

Strategic Partnerships

We build a collaborative relationship with each call center partner, establishing service expectations and goals and finding the right intersection between service delivery and cost effectiveness. We track call patterns and issues, continually providing feedback on trending issues and recommendations for process improvement. We have the flexibility to quickly scale to meet ever-changing customer service needs.

Here’s what some of our longtime clients say they appreciate most about Aureon call center:

  • Entirely U.S.-based
  • Low overhead
  • High first-call resolution
  • Highly-skilled workforce
  • Neutral dialect
  • Low turnover
  • Multiple centers with redundancy
  • Dedicated workforce
  • Best value proposition
  • Critical thinkers
  • Problem solvers

Quality Call Center Solutions

Whether you're looking for technical support or customer-focused support, Aureon has the expertise to create a dedicated customer support team that continuously exceeds your support objectives.

Flexible support options include:

  • Omnichannel platform capable of handling calls, emails, chats, social media, or any combination.
  • Branded dedicated, designated, shared, or hybrid models.
  • Virtual call center providing flexible hours 24/7.
  • Operate in coordination with existing in-house team.
  • Access to daily reporting
  • Online access to daily reporting.
  • IVR surveys/post-call surveys.
  • Automatic Call Distributor (ACD).
  • Intelligent Routing including call transfers, call parking, and call back feature
  • Advanced telephony including skills-based routing, custom menus, voice mail.
  • Ability to integrate with various CRM platforms for enhanced functionality.
“Aureon provides us with the responsiveness, adaptability, and work ethic that allows us to stay focused on running our business. There is immense value in working with genuine relationship-builders and Aureon really hits the mark.”
Anthony Goble - ITSM Manager, Waddell & Reed
Read Contact Center Solutions Boosted Line and Overall Efficiency