Call Center Solutions

We might be behind the scenes, but Aureon Call Center is your brand ambassador, diving deep into your culture to understand your product and share your vision. When your customers call, we represent your organization with pride.

By building a lasting partnership with you, we can help you create a lasting partnership with your customers. That’s why we immerse ourselves in your products, your services, your mission, and your culture. As an extension of your team, we can understand and solve issues quickly and efficiently, further solidifying customer loyalty. As a result, you can focus on your core business.

Here’s what some of our longtime clients say they appreciate most about Aureon Call Center:

  • Entirely U.S.-based
  • Omnichannel platform
  • High first-call resolution
  • Highly educated workforce
  • Low overhead
  • Neutral dialect
  • Low turnover
  • Multiple centers with redundancy
  • Dedicated workforce

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    Aureon Contact Center has what you want.

    Whether the support needed is technical or customer-focused, Aureon has the expertise to create a dedicated customer support team that continuously exceeds your support objectives.

    Flexible support options include:

    • Omnichannel platform including, IVR, email, chat, or any combination.
    • Branded dedicated, shared, or combination models.
    • Virtual call center providing flexible hours 24/7
    • Operate in coordination with existing in-house team.
    • Advanced telephony including skills-based routing, custom menus, voice mail, remote call monitoring.
    • Online access to daily reporting.
    • Automatic Call Distributor (ACD)
    • Intelligent Routing including call transfers, call parking and call back feature.
    • IVR surveys/post-call surveys.
    “Aureon provides us with the responsiveness, adaptability, and work ethic that allows us to stay focused on running our business. There is immense value in working with genuine relationship-builders and Aureon really hits the mark.”
    Anthony Goble - ITSM Manager, Waddell & Reed
    Read Contact Center Solutions Boosted Line and Overall Efficiency