Aureon Contact Center has what you want.
Whether the support needed is technical or customer-focused, Aureon has the expertise to create a dedicated customer support team that continuously exceeds your support objectives.
Flexible support options include:
- Omnichannel platform including, IVR, email, chat, or any combination.
- Branded dedicated, shared, or combination models.
- Virtual call center providing flexible hours 24/7
- Operate in coordination with existing in-house team.
- Advanced telephony including skills-based routing, custom menus, voice mail, remote call monitoring.
- Online access to daily reporting.
- Automatic Call Distributor (ACD)
- Intelligent Routing including call transfers, call parking and call back feature.
- IVR surveys/post-call surveys.