Call Center Solutions

Aureon provides professional, friendly call center solutions tailored to your business.

Partner with Aureon Contact Center for an experienced customer support team that proudly serves as your brand ambassadors. We build a lasting partnership with you, so you can build a lasting partnership with your customers. We immerse ourselves in your products, your services, your mission, and your culture to become an extension of your team. As such, we understand and solve issues quickly and efficiently, further solidifying customer loyalty. 

As a result, you can focus on your core business.

Custom Call Center Services

The Aureon Contact Center works with you to customize a customer support solution to suit your call center needs, including the following:

Aureon has more than 30 years of experience providing inbound call center solutions in the U.S. — from outsourced technical support to customer care services.

As your customer service call center partner, Aureon will help you retain customers and differentiate your products from those who outsource call centers overseas. Our advanced technology platforms maximize efficiency with multiple paths to each call center and multiple Tier 1 carriers.

Our people simply make the difference. Our professional, knowledgeable, and courteous customer support agents deliver efficient contact services, with high first-call resolution. We benefit from Iowa's highly educated workforce and boast a low turnover rate. In combination with our intuitive telecommunication systems, we are able to keep costs low and highly competitive.

Collaborative Call Center Partnerships

We build a collaborative relationship with each call center partner, establishing service expectations and goals and finding the right intersection between service delivery and cost effectiveness. We track call patterns and issues, continually providing feedback on trending issues and recommendations for process improvement. Our flexible solutions can quickly scale to meet ever-changing customer service needs.

Here’s what some of our longtime clients say they appreciate most about Aureon call center:

  • Entirely U.S.-based
  • Low overhead
  • High first-call resolution
  • Highly-skilled workforce
  • Neutral dialect
  • Low turnover
  • Multiple centers with redundancy
  • Dedicated workforce
  • Best value proposition
  • Critical thinkers
  • Problem solvers

Facility Tour

Take a tour of our Aureon Contact Center facility in Newton, Iowa. 

Quality Call Center Solutions

Whether you're looking for technical support or customer-focused support, Aureon has the expertise to create a dedicated customer support team that continuously exceeds your support objectives.

Flexible support options include:

  • Multi-channel platform capable of handling calls, emails, chats, social media, or any combination.
  • Branded dedicated, designated, shared, or hybrid models.
  • Virtual call center providing flexible hours 24/7.
  • Operate in coordination with existing in-house team.
  • Access to daily reporting.
  • Online access to daily reporting.
  • IVR surveys/post-call surveys.
  • Automatic Call Distributor (ACD).
  • Intelligent Routing including call transfers, call parking, and call back feature.
  • Advanced telephony including skills-based routing, custom menus, voicemail.
  • Ability to integrate with various CRM platforms for enhanced functionality.
“Aureon provides us with the responsiveness, adaptability, and work ethic that allows us to stay focused on running our business. There is immense value in working with genuine relationship-builders and Aureon really hits the mark.”
Anthony Goble - ITSM Manager, Waddell & Reed
Read Contact Center Solutions Boosted Line and Overall Efficiency
“This is the first time I’ve worked with a company (Aureon Contact Center) where I feel like this is my team. It doesn’t feel like you’re working with a third-party company. It feels like an extension of my organization.”
Roger Lugo - Director of Business Operations and Customer Experience, SilverPoint Technologies
Read Technology Company Benefits from Dedicated Customer Support
“Our partnership with Aureon Contact Center has been perfect in many ways. The personal touch and feeling that you’re not dealing with a third-party goes a long way. Aureon Contact Center exceeds expectations.”
Roger Lugo - Director of Business Operations and Customer Experience, SilverPoint Technologies
Technology Company Benefits from Dedicated Customer Support