Customer Care

When you partner with Aureon Contact Center, we provide your customers with a superior customer experience so you can focus on what you do best—running your business.

We understand satisfied customers are integral to your business. At Aureon, we make taking care of your customers our business so you can stay focused on running yours. We go above and beyond to provide a superior level of service to your customers. Knowledgeable, courteous Aureon agents are prepared to assist your customers through their preferred means of communication—whether that’s social media, live chat, or phone calls.

No matter the industry, Aureon brings the right solution to each customer. We help you define the best customer care strategy and deploy an efficient and unique operation to handle each interaction for every method of contact. Hiring an outsourced call center provides you with diverse customer care options to help your business evolve and thrive on multiple levels. These services include:

  • Customer Support
  • Technical Support
  • Lead Generation
  • Billing Questions
  • Orders, Returns, and Exchanges
  • Account Management
  • Dispatch Services
“Taking the time to understand our business needs from the start of our partnership, Aureon Contact Center has made employee engagement and retention a priority, resulting in greater agent tenure and improved customer experience. - Manager, Technical Support, Transportation Mobility Industry”
Manager, Technical Support - Transportation Mobility Industry
“Working with Aureon Contact Center is a Customer Service Manager’s dream come true! Aureon’s services have effectively scaled with our customer service needs, while remaining within our budget. - Senior Operations Manager, Technology Company”
Senior Operations Manager - Technology Company
“This is the first time I’ve worked with a company (Aureon Contact Center) where I feel like this is my team. It doesn’t feel like you’re working with a third-party company. It feels like an extension of my organization.”
Roger Lugo - Director of Business Operations and Customer Experience, SilverPoint Technologies
Read Technology Company Benefits from Dedicated Customer Support