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IT Help Desk

Avoid costly investments in IT staff and infrastructure by utilizing outsourced help desk services.

Our expert team of IT professionals is at your service during regular or after business hours.

When you use Aureon’s outsourced IT help desk support services, you can count on your employees having a better experience. We have developed best practices for providing help desk services that proactively address technical issues and create solutions. With the best intersection of service delivery and cost effectiveness, we deliver quick and responsive customer support with higher quality than off-shore call centers at competitive rates.

As an entirely U.S.-based technical support outsourcing provider, we are able to keep your per-incident costs competitive with off-shore providers. We handle more calls per hour with higher satisfaction—lowering your employee attrition and increasing retention. Our corporate IT help desk services aid in cost containment and provide advanced analytics so you can better understand where your employees are running into technical difficulties. We analyze tickets to proactively prepare solutions that avoid further calls related to similar issues.

Aureon provides us with the responsiveness, adaptability, and work ethic that allows us to stay focused on running our business. There is immense value in working with genuine relationship-builders and Aureon really hits the mark.

This is the first time I’ve worked with a company (Aureon Contact Center) where I feel like this is my team. It doesn’t feel like you’re working with a third-party company. It feels like an extension of my organization.

Roger Lugo - Director of Business Operations and Customer Experience, SilverPoint Technologies

Our partnership with Aureon Contact Center has been perfect in many ways. The personal touch and feeling that you’re not dealing with a third-party goes a long way. Aureon Contact Center exceeds expectations.

Roger Lugo - Director of Business Operations and Customer Experience, SilverPoint Technologies

Contact Center Resources

Find articles, case studies and white papers to learn more about Aureon’s Call Center services.

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