Corporate IT Help Desk

Aureon Contact Center offers a comprehensive suite of IT help desk services.

Dealing with IT issues can be time-consuming, expensive, and frustrating. Our IT professionals are ready to help handle any of your daily IT issues during regular or after business hours. 

At Aureon, we provide tiered support options to meet the specific needs of your organization. We can handle all of your corporate help desk needs, or work side-by-side with your internal team— handling the first level of support and letting your experts resolve the more complex issues. No matter the solution, when your employees contact us, we are glad to troubleshoot their IT difficulties. 

Corporate IT Help Desk Service Options

  • Support technicians with specified skill sets
  • Any combination of hours 24x7x365
  • Support via phone, email, chat, or client-designated remote access
  • Branded toll-free dedicated line
  • Shared or dedicated queues
  • Customer relationship management and ticket tracking
  • Triage to client contact based on protocol and guidelines
  • Escalation of critical issues to appropriate operational contacts
  • Timely statistical reporting
  • Call monitoring for quality assurance
  • Client access to call recording

By outsourcing many or all of your help desk functions you can reduce your IT service management costs and even help increase your workers’ productivity. Our highly skilled and professional agents will address service requests in a courteous and efficient manner. 

From groupware to operating systems to LAN environments, we will put a dedicated IT help desk team in place to assist your end-users in the manner you specify. When employees need assistance, we have a ticketing system in place to document all of their issues in one system, ultimately providing you with better analytics. We support a variety of services, including:

  • Access Inquiries
  • Active Directory 
  • Remote Desktop Protocol (RDP)
  • Install/Patch Computers and Printers
  • Remote Monitoring and Maintenance
  • Onboarding and Terming Users
  • Virus Removal
  • Security Threats
  • Software Upgrades
  • Maintenance PC
  • Install Software/Hardware Solutions

Ready to gain efficiencies by outsourcing your corporate IT help desk?