Technical Support Solutions

Aureon Contact Center is a leader in outsourced technical support services. We provide a customer experience second to none.

When you need in-depth technical support services, you don’t have time to waste on beginners. You need an expert. Technical support, customer service, and help desk services are the cornerstone of our call center solutions. We have provided technical support services for more than 24 years.

Aureon understands that our partner’s needs are diverse, and a one-size-fits-all solution is not the answer. With 24/7 support options specializing in troubleshooting hardware, software, or connection issues, we provide an exceptional customer experience tailored to fit your business needs. Our technical specialists take the time to understand the ins and outs of your product line and stay on top of rapidly changing technology.

Our agents are responsive, helpful, knowledgeable, trustworthy, and ready to provide the best possible technical support service to your customers, 24 hours a day. With our team on your side, you can rest assured your customers are getting the highest level of technical support with first-call resolution.

Outsourced Technical Support Services

Aureon Technical Specialists can expertly service virtually any technical support application to your specifications. Our experience spans many industries including:

Solar
Educational Institutions
Shared Mobility
Workspace Networking
Robotics
Government
Finance
Healthcare
Asset Management
Retail
Grocery
Fitness
Senior Living
Telecommunications

Client-Centered Technical Support Solutions

Aureon believes there is a direct relationship between quality technical support and customer satisfaction and we are committed to providing your customers with an experience that exceeds their expectations. As a trusted extension of your business, our ultimate goal is 100% satisfaction of every end user. Our team works with you to determine the intersection of service delivery and cost effectiveness that best suit your needs.

Mobile Application SupportWhen mobile application problems arise, Aureon Contact Center agents resolve your customers' issues quickly, keeping your app reliable and competitive.

Multi-Tiered ServicesOur multi-tiered technical support solutions ensure you and your customers are getting the best possible experience.

“As an extension of our business, Aureon Contact Center has knowledgeable people that genuinely care about our customers and that is reflected in every interaction they have. They are creative self-starters, and the knowledge of their long-tenured staff consistently goes above and beyond the call of duty.”

Craig Rothenberger - Director of Service and Support, NEC Display Solutions
Read Dedicated Consumer Technical Support Provides Trust and Flexibility

“We aren’t spending time trying to figure out what’s wrong with our network, email, or why someone’s computer is slow. Having Aureon’s technical support is very beneficial to us.”

Adam Lathrop - Executive Director, The Iowa-Illinois Safety Council’s (IISC)

“We are a fairly small organization and really don’t need a full-time IT person on staff. Leveraging Aureon is a more cost-effective and efficient solution for us.”

Adam Lathrop - Executive Director, The Iowa-Illinois Safety Council’s (IISC)

“Leveraging Aureon’s services frees us up to focus on projects that benefit the community. Aureon is essential to helping us grow and fulfill our mission.”

Adam Lathrop - Executive Director, The Iowa-Illinois Safety Council’s (IISC)

“Aureon Contact Center delivers much greater value than just headcount. Aureon has been a full-service partner, providing workforce management, thorough training, and effective leadership. - Manager, Technical Support, Transportation Mobility Industry”

Manager, Technical Support - Transportation Mobility Industry

Related Resources

See all resources