Customer Service

Aureon Contact Center has the experience and solutions to offer superior customer service at a competitive cost.

Aureon Contact Center is your brand ambassador, diving deep into your culture to understand your product and share your vision. 

We know how important your customers are. That’s why we become an extension of your business to provide a seamless customer service experience that exceeds expectations. From inbound customer care to order management and more, when your customers contact us, we represent your organization with pride. 

The Aureon Customer Service Difference

Our three Midwestern locations offer us advantages over other outsourced customer service call centers. Aureon agents are educated, motivated, personable, and they communicate effectively with no accent or language barrier. Our location also helps us offer customer service at a low cost. The unique combination of the low cost of our rural location combined with increased call efficiency allows us to be cost competitive with off-shore outsourcing providers.

We provide excellent customer service when your customers call and are ready to help resolve many issues, including:

Customer Call Support Services

  • Inbound Customer Care & Support
  • Service to Sales—answer pre-sales and product questions
  • Outbound Customer Follow-Up
  • Registrations & Enrollments

Order Management Services

  • Product Inquiries
  • Product Ordering
  • Billing Queries
  • Troubleshooting
  • Merchandise Returns Processing (RMA Services)