Higher Education Solutions

Graduate to a better alumni relations software support provide.

Aureon Contact Center offers a cost-effective, personalized option for higher education institutions by providing proactive and insightful customer service and technical support for successful alumni engagement. 

The best part? You don’t have to switch software vendors. Aureon Contact Center offers support for your existing alumni engagement provider. 

Aureon understands your institution, can connect with your staff and help engage your alumni. Give your staff and volunteers the options they want for speedy resolution, including call, email or chat support. Aureon is on the front line, delivering a great user experience through dedicated help desk solutions. 

Leading technical support and service

Give your alumni engagement specialists, organizers, alumni and volunteers the system support they need to best engage your alumni.

Aureon Contact Center solutions for higher education include

  • Alumni Directory Support
  • Event Management Software Support
  • Engagement Technology Support
  • Account Setup and Registration
  • E-transcript Help Desk
  • Level I, II and Advanced Technical Support
  • Triage Help Desk Services
  • Software Support
  • Hardware, Devices, Peripherals Support
  • Carrier Network Support
  • Troubleshooting

See the Aureon difference

The Aureon solution offers a designated support team that is available every day of the week.

  • Our call center is based in the Midwest.
  • We have high first-call resolution stats.
  • Multiple centers offer redundancy.
  • A designated support team provides institutional expertise.
  • Low turnover means you get dedicated individuals.
  • Minimal wait times helps resolve issues faster.