Unified Communications (UC) brings all your communication tools together in one system, including phone calls, video meetings, chat, and file sharing. Using VoIP (Voice over Internet Protocol), phone calls are made over the internet instead of traditional phone lines. This makes it easy for your team to connect, collaborate, and stay productive from anywhere and any time.
Simplifying Business Communications for Maximum Efficiency and Reliability
Business moves fast, and your communications platform should keep up. Aureon’s Unified Communications solution brings together cloud-based calling, messaging, meetings, and collaboration, all in one platform that works seamlessly across devices. Stay productive and connected wherever work happens.
How can Unified Communications
Serve You?
All-in-One Communication in Teams: Place calls, send texts, and manage conversations directly within Microsoft Teams. Keep everything in one place for a more efficient workday, whether you’re in the office or working remote.
Evolving Features That Support Strategic Growth: New features are constantly being released to meet evolving business needs. From auto attendants and call queues to hunt groups and built-in texting, your system stays ahead of communication demands as your organization grows.
Built-In Resiliency for Always-On Connectivity: Powered by a geo-diverse voice network, this platform is designed for high availability and flexibility. If your desk phone is offline or Teams is down, calls and messages still flow through mobile devices and alternate access points. Multiple communication paths ensure your team stays connected.
Simple Setup and Management: Easily roll out the platform across your organization with streamlined provisioning, centralized controls, and minimal IT lift. It integrates smoothly with your existing Microsoft environment to keep operations moving.
Unified Communications Resources
Why Choose
Aureon for your
Unified Communications?
Purpose-Built for Microsoft Teams: Fully embedded voice and messaging that enhances the Teams experience without requiring additional Teams licensing.
Protect Privacy. Maintain Relationships & Continuity: Keep personal numbers private and communication professional. When employees grow into new opportunities, their conversations and contacts stay with the company, ensuring smooth transitions and lasting client relationships.
Meetings and Collaboration That Work: Host high-quality video calls, share files, and stay connected within the Microsoft 365 tools your team already relies on every day.
Local Partnership and Ongoing Support: Work with a trusted Midwest-based partner that knows your market, your challenges, and your goals. You get responsive support from a real team that picks up the phone, understands your environment, and shows up when it matters.
Frequently Asked Questions (FAQ)
What are the benefits of Unified Communications for businesses?
UCaaS offers businesses a comprehensive communication platform that integrates voice, messaging, video conferencing, and collaboration tools into a single, cloud-based solution. This integration enhances productivity, supports remote work, and reduces the need for multiple disparate systems. Aureon’s UCaaS solution provides seamless integration across devices, ensuring your team stays connected and efficient, regardless of location.
How does Unified Communications ensure the security of business communications?
Security in Hosted UC is achieved through measures like encrypted communications, secure access controls, and regular security updates to protect against cyber threats. Aureon’s Hosted UC solution incorporates robust security features, including encrypted messaging and secure access protocols, providing peace of mind that your business communications are protected from potential breaches.
What kind of support is typically available with Unified Communications services?
Hosted UC services often come with comprehensive support options, including 24/7 technical assistance, system monitoring, and maintenance to ensure uninterrupted communication. Aureon offers round-the-clock support through our Network Operations Center (NOC), providing personalized assistance and proactive monitoring to keep your communication systems running smoothly and reliably.
How does VoIP play into Unified Communications?
VoIP is the calling engine inside Unified Communications. It delivers internet-based voice calling that replaces traditional phone lines. Within a UC platform, VoIP is integrated with video conferencing, messaging, presence, voicemail, and collaboration tools, creating a single system that works across devices. This integration allows users to escalate a chat to a call, add video with one click, or receive voicemail transcriptions in email.
