5 Benefits of Unified Communications as a Service (UCaaS)

Unified Communications as a Service is the affordable, scalable, and portable answer to the question "How can my business be prepared for whatever comes next?"

Articles published January 7, 2022

Unified Communications as a Service (UCaaS) offers a variety of benefits and is an excellent option compared to using a traditional phone system. UCaaS technology uses the internet to make phone calls while also providing additional features to make it easier to communicate in the workplace. UCaaS is easy to set up and, if configured with “soft phones,” can eliminate the need for new or additional phone wiring and hardware within your building.

Additionally, unified communication platforms like Webex have become the gold standard for empowering a remote or hybrid workplace. UCaaS works virtually anywhere there’s an internet connection, so your team can work wherever and whenever they want with no disruption to productivity or collaboration.

Here are some of the other key advantages of using UCaaS in today's business environment.

1. UCaaS Scales with Your Business

Trying to predict the number of employees that a business will have and where the employees will be located in today's world can be very difficult. This is where moving from a traditional phone system to unified communications as a service makes it easy to scale up or down, depending on the needs of your company. For example, you can quickly add a line for a new employee or remove the line once an employee leaves your company. These scalability options will save you a lot of time and stress compared to using a traditional phone system.

2. UCaaS Saves You Money

Another advantage of UCaaS is that it is a great way to save your business money. Long-distance fees can quickly get expensive on a traditional phone system. However, UCaaS technology uses the internet to make all phone calls. Additionally, deploying a UCaaS platform is far cheaper and requires less work compared to using a traditional phone line. Ultimately, using UCaaS is an excellent investment for any business.

3. UCaaS Can Be Customized

UCaaS gives your company access to a wide variety of features that make it easy for you to communicate and stay in contact with all of your employees and clients. These features include video conferencing, online faxing, voice conferencing, live chat messaging, call center functions, intelligent virtual agents, text transcription, SMS messaging, and much more. All of these different features can easily be enabled or turned off to meet the needs of your company.

4. UCaaS is Secure

Security is a top priority in today's work environment. A cyber attack can destroy the reputation of any company and lead to significant data breaches. However, UCaaS gives you the ultimate protection against a wide range of threats due to the use of encryption. All of your data and phone calls remain secure so you will never have to worry about the privacy concerns often associated with using a traditional landline.

5. UCaaS is Portable

It bears repeating that UCaaS is available at any location with access to the internet. The freedom to work from a variety of locations is just one of the many reasons why UCaaS is so popular with companies trying to attract and keep today’s remote workforce.

Your employees will also love the flexibility to make and receive calls, participate in meetings, and share files from a variety of devices. Gone are the days of one device fitting every workstyle — let your team decide how best to use technology to stay connected and productive.

Clearly, UCaaS offers several advantages compared to a traditional phone system. The capability to either scale up or down and the wide range of available features are only a few examples of the top benefits of using UCaaS for in-house and remote employees. Communication is critical to the success of any business and UCaaS is an excellent choice for companies of all sizes.

Aureon UC with Webex

Aureon’s Unified Communications (UC) service is built on Webex and includes all the functionality that led Gartner to once again recognize Cisco as a leader in its 2021 Magic Quadrant™ for UCaaS. The Aureon Advantage offers features and flexibility that are unique to our UC packages. To learn more about Aureon UC with Webex, click here, or connect with one of our Aureon communications experts.

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