Improved Collaboration Through Unified Communication

Unified Communications tool can help promote more effective collaboration between team members who work in the office and those who work remotely.

Articles published October 31, 2019 by Ben Killion

team meeting with a virtual call virtual conference call

Collaboration is key. It’s a well-worn phrase, but just because it’s trite doesn’t make it any less true, especially from the vantage point of a business operating in today’s evolving landscape.

The nature of the modern workplace is changing. The number of people working remotely in the United States has increased 159 percent between 2005 and 2017 according to an analysis of U.S. Census and Bureau of Labor Statistics data by Global Workplace Analytics.

The challenge more businesses are facing is how to effectively and efficiently bridge the communication gap between employees spread out geographically across different locations. The days of all your employees being housed in one centralized location are fast becoming a bygone era, and legacy communication tools are frequently proving to be inadequate.

Unified Communications (UC) offer a solution. Representing the next generation in advanced phone service, UC enables you to work anywhere, transition calls seamlessly, and collaborate with team members from whichever location you desire. Spend less time hassling with hardware and more time working together to achieve your business goals.

The practical benefits of Unified Communications are myriad, allowing you to expand your employee talent pool on a global scale without having to compromise productivity.

Go Mobile

You may very well still have a corded phone on your desk, but that does not mean your business has to operate within the limitations of traditional phone lines. Business mobility is a shift to mobile processes and operations with the intent of increasing productivity, streamlining processes, and reducing mobile workforce costs.

Unified Communications eliminates the need for traditional telephone lines, utilizes call forwarding and simultaneous-sequential ring options, and allows remote workers to access personal and group calling lists from anywhere. Connect and collaborate with teammates on-the-go by integrating your communication tools into mobile devices for unified access.

There is a VMware study that supports using mobility strategies to create better workflow, boost employee productivity, and produce a better return on investment (ROI).

Be Inclusive

Inclusion is important, essential even, when you are operating a business with multiple employees working remotely. Unified Communications help facilitate and improve collaboration by leveraging video conferencing and instant messaging to bridge the communication gap between team members who work in the office and those who work remotely.

Presence technology is an advanced communication tool that recognizes when a certain device or IP address is present on a network. When integrated within UC, presence technology promotes internal office collaboration, allowing team members to see in real-time if and when their coworkers are available. Optimize your workflow and take the guesswork out of availability.

Boost Productivity

Meetings can be perceived as an unnecessary burden that consumes valuable time, but they are often crucial to ensuring that all stakeholders are on the same page. Unified Communications can provide the tools you need to streamline your project meetings for maximum impact and efficiency. Video conferencing, for example, allows participants to share their desktops online, which can be more efficient than gathering together in a conference room.

In addition, if you are operating with a traditional on-premise Unified Communications service, you may not currently have the manpower to maintain and support that onsite UC —or perhaps you have stretched your workforce thin by shoehorning it into their regular duties. By relieving them of that responsibility, you are allowing your employees to focus on growing the business.

Ready for more efficient and effective communication? Connect with Aureon and set a new standard for client service and team collaboration.

About The Author

Ben Killion

Ben is a Client Advisor at Aureon, where he is a relationship builder, strategic customer advocate and results-oriented professional. He has been in the technology industry for nine years, focusing on leveraging technology to help clients meet their business goals.

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