Dedicated Consumer Technical Support Provides Trust and Flexibility

Aureon Contact Center provided NEC Display Solutions with technical support, including chatting live via online chat, responding to emails, and troubleshooting billing questions.

Case Studies published January 25, 2017 by Bobbie Jo Barry

NEC Display Solutions, a wholly-owned subsidiary of NEC Corporation, produces and delivers leading-edge visual display solutions for a wide range of marketers and applications. After recently consolidating their monitor and projector divisions, NEC Display Solutions needed support handling their technical support tasks. That is where Aureon Contact Center came in, providing the technical support, including ownership of three customer service levels, while also cross-training our agents to work hand and hand with the NEC team. 

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About The Author

Bobbie Jo Barry

Bobbie Jo Barry has more than 19 years of contact center experience in multiple areas, including designing client facing solutions, managing day to day operations of two contact centers, leading workforce management and contact center managers to success, managing client relationships, and provid ... read more

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