Disaster Preparedness: Is Your Senior Living Community Ready Hurricane Irma, which slammed into Florida in September 2017, serves as a stark reminder that disaster preparedness at senior living facilities requires more than just a contingency plan focused on moving residents to safe ground. While that is, of course, an important aspect of disaster preparedness, so are the plans put in place to notify families of the location and condition of their loved ones living in the senior community. An article in the Orlando Sentinel in September 2017 details the plight of a Vero Beach resident whose 62-year-old brother resided in a senior living community 110 miles up the coast in Winter Park. He had not been heard from days after Hurricane Irma tore through that region. “There’s no way to reach them,” the sister was reported to have said about the situation. When disaster strikes, it can sometimes happen quickly, perhaps so quickly that the loved ones of those living in the community don’t even know where they’ve been taken because a notification system wasn’t established. However, when you outsource the notification aspect of a disaster recovery to a contact center, you’re completely covered. At Aureon, which is based in the Midwest and far away from the destructive winds of storms like Hurricane Irma and others that can be expected every year during hurricane season, we have the technology in place to reach out to families through multiple channels. For example, for southern-based senior living communities, heavy winds associated with these storms tear down phone lines, making the traditional telephonic communication impossible. However, with our HIPAA-compliant technology, we can store all the data necessary for reaching out to families of residents during a disaster through channels that don’t rely on phone lines; we can do that through text messaging and email. We are equipped with automated technology that can quickly send mass texts and emails with all the vital information a family would want to know in a time of crisis. Furthermore, our contact center is staffed to handle incoming calls so family members can speak directly to a person knowledgeable regarding how a disaster is being handled. Contact us today and let’s discuss our risk management solutions. Bobbie Jo Barry Bobbie Jo Barry has more than 19 years of contact center experience in multiple areas, including designing client facing solutions, managing day to day operations of two contact centers, leading workforce management and contact center managers to success, managing client relationships, and providing employees with a foundation for success. She has vast experience with omnichannel solutions and various business technologies, including design and implementation of CRM/ticketing systems and IVR applications. She has proven her ability to innovate and create successful tailored solutions for clients, as well as adapt to the client's changing needs.